How to Contact Customer Support in Odin: Valhalla Rising
Odin: Valhalla Rising is a large-scale multiplayer RPG developed by Kakao Games Corp, inspired heavily by Norse mythology. Players explore legendary realms such as Midgard, Jotunheim, and Alfheim while progressing through story-driven content, PvE encounters, and competitive multiplayer modes. As the player base has grown since launch, so has the demand for reliable customer support to resolve technical issues, account problems, and in-game purchase concerns.
While Odin: Valhalla Rising delivers many of the core elements fans expect from the genre, no live-service game is completely free from bugs or unexpected issues. Players may occasionally encounter crashes, login errors, missing items, or payment-related problems. Thankfully, Kakao Games provides several ways to reach customer support and get help when needed.
This guide walks you through all available methods to contact Odin: Valhalla Rising customer support, including step-by-step instructions for using the in-game help system, submitting a support ticket, and reaching out through official channels.
How to Contact Odin: Valhalla Rising Customer Support
Before submitting a ticket, it's worth checking the official FAQ section, as many common questions have already been answered by the support team. However, if your issue remains unresolved, Odin: Valhalla Rising offers three main ways to contact support:
Using the in-game customer service option
Visiting the official support website
Contacting Kakao Games directly through social platforms
Each method is explained in detail below.
Contacting Support Through the In-Game Customer Service Option
The fastest and most convenient way to get help is through the in-game support system. To access it, launch Odin: Valhalla Rising and follow these steps:
From the main game screen, tap the three-line menu icon located in the upper-right corner.
Select Settings from the dropdown menu.
Inside the Settings menu, navigate to the Account tab (alongside Game, Combat, User Experience, and Alert).
Tap the Support option under the Account tab.
This will bring you to the in-game customer support page.
Using the FAQ Section
On the support page, you'll find multiple sections, including links to the Web Shop, game guides, and the Frequently Asked Questions (FAQ). The FAQ section covers a wide range of topics such as:
Payment and purchase issues
Account-related problems
Gameplay and technical bugs
General questions
Scroll through the categories and tap on any question that matches your issue. In many cases, you'll find a solution immediately without needing to submit a ticket.
How to Submit a Support Ticket (1:1 Inquiry)
If your problem isn't addressed in the FAQ or continues to persist, you can submit a 1:1 Inquiry directly to the support team.
To do this:
Open the FAQ answer page related to your issue.
Scroll to the bottom and tap "Click here to submit a ticket - 1:1 Inquiry."
On the inquiry submission page, select the type of issue from the dropdown menu.
Depending on the category you choose, you'll be asked to provide specific details. For most bug reports or account-related issues, you'll need the following information:
Character name
Player ID number (found under Settings → Account)
Email address where you want to receive a response
Device type (Android or iOS)
Server region (Asia or North America)
Server name
Subject line describing your issue
Detailed explanation of the problem, including the date and time it occurred
Attachments, such as screenshots or error messages, to speed up investigation
Once all required fields are filled out, check the box confirming that you agree to the terms and conditions. Then tap Submit to send your inquiry.
Support responses are typically sent to your email within 48-72 hours. If necessary, you can continue the conversation by replying within the same email thread.
Contacting Support Through the Official Website
If you're experiencing login issues or cannot access the game, you can still contact customer support through the official Odin: Valhalla Rising support website. This option provides the same inquiry system available in-game and allows you to submit tickets directly from your browser.
The website is especially useful if your issue prevents you from launching the game or accessing your account.
Contacting Kakao Games Directly
As an alternative, players can reach out to Kakao Games through their official social media channels. While this isn't always the fastest way to resolve technical issues, it can be helpful for general questions, announcements, or follow-ups.
You can contact the developers through:
The official Odin: Valhalla Rising Facebook page
The game's Discord server, where community members and moderators often help troubleshoot issues and share solutions
For best results, social media should be used as a supplementary option rather than a replacement for submitting a support ticket.
Final Thoughts
Running into bugs or account issues can be frustrating, but Odin: Valhalla Rising offers multiple ways to get help quickly and efficiently. Whether you use the in-game support system, submit a ticket through the official website, or seek assistance via community channels, there's always a way to reach the support team. For quickly experiencing the exciting content of the game, having plenty of Odin Diamonds can be a great help.
MMOexp Odin Valhalla Rising Team